FAQ
Answers to common questions about Swap, Private Send, orders, and wallet checks. Content is loaded from our CMS.
No. 2AML is a technology and integration platform for digital asset-related workflows. 2AML does not present itself as a bank, regulated financial institution, payment institution, e-money issuer, custodian, broker, or licensed exchange. Some services, transaction flows, verification steps, liquidity routes, payment processes, or settlement-related functions may be provided, supported, reviewed, or executed by third-party providers, infrastructure partners, verification providers, or other service providers where applicable.
As a general rule, 2AML does not provide personal wallet custody or private key management. You are responsible for your own wallet, private keys, recovery phrases, destination addresses, network selection, and access credentials. However, some product flows, including staking or provider-side settlement and execution, may require temporary operational control, delegated execution, or custody by 2AML or a third-party provider. In those cases, 2AML may apply wallet segregation, reconciliation, audit logging, address screening, and related safeguarding controls, but these measures are not an insurance promise or a guarantee against network, validator, provider, or operational loss.
No. 2AML does not provide financial, investment, legal, tax, accounting, or professional advice. Nothing on the Platform should be treated as a recommendation to buy, sell, hold, exchange, transfer, or use any digital asset. You are responsible for your own decisions and should seek independent professional advice where needed.
2AML provides technology tools and user-facing workflows for digital asset-related operations. Depending on availability and service configuration, the Platform may include digital asset swap or exchange workflows, private transfer-related workflows, transaction status tracking, wallet-related tools, support and ticket workflows, compliance-aware review flows, verification-related workflows, reporting, order history, and user interface tools. Available features may change over time and may differ by jurisdiction, asset, network, partner, or risk profile.
Fees, rates, spreads, network costs, service charges, or partner charges may apply depending on the feature or transaction. Where possible, relevant fees or estimates will be displayed before you submit a transaction. However, some costs may change due to network congestion, market movement, liquidity conditions, third-party provider fees, blockchain fees, or execution timing. You should review all fees, rates, warnings, and transaction details before submitting a request.
The final amount may differ from the estimate because of price movement, slippage, liquidity changes, quote expiry, spread changes, blockchain network fees, third-party provider fees, delayed execution, incorrect or incomplete transaction details, or network congestion. Estimates and quotes are not guarantees unless explicitly stated otherwise for a specific supported flow.
If a transaction fails, 2AML may provide available status information and support assistance where possible. A transaction may fail because of incorrect wallet address, wrong network selection, missing memo, tag, reference, or extra ID, blockchain congestion, expired quote, insufficient liquidity, third-party provider rejection, compliance or sanctions review, technical issue, or unsupported asset or network. Blockchain transactions may be irreversible. 2AML may not be able to recover funds or assets sent incorrectly.
Usually, no. Blockchain transactions are generally irreversible once broadcast or confirmed. If you send assets to the wrong address, use the wrong network, or omit a required memo, tag, reference, or extra ID, the assets may be permanently lost. You should carefully review all transaction details before submitting any request.
Transactions may be delayed, held, reviewed, rejected, or restricted for reasons including compliance review, fraud-prevention checks, sanctions screening, suspicious wallet or address activity, third-party provider requirements, missing or inconsistent information, network congestion, liquidity issues, technical issues, legal or jurisdictional restrictions. 2AML may request additional information or direct you to a support or compliance ticket when review is required.
Verification may be required depending on the service, transaction type, amount, risk profile, jurisdiction, third-party provider requirement, or compliance trigger. Verification may include individual verification, business verification, transaction explanation, wallet ownership confirmation, or additional supporting information. Some verification steps may be handled by third-party verification providers or service partners.
2AML uses technical and organizational measures designed to protect platform data, account activity, transaction records, and support communications. These measures may include encryption, access controls, monitoring, logging, fraud-prevention checks, security review, and restricted access procedures. No platform can guarantee complete security. You are responsible for protecting your own wallet, device, password, private keys, recovery phrases, and access credentials. For more details, please review the Privacy Policy.
2AML may share information where reasonably necessary to operate the Platform, process requests, provide support, route transactions, complete verification, perform compliance or fraud checks, or comply with lawful requests. This may include sharing information with service providers, infrastructure providers, verification providers, transaction partners, payment-related providers, analytics tools, professional advisers, or lawful authorities where applicable. 2AML does not sell your personal information. For more details, please review the Privacy Policy.
Contact support as soon as possible. However, blockchain transactions are often irreversible. If funds or assets are sent to the wrong address, wrong network, unsupported asset, or without a required memo/tag/reference, recovery may not be possible. Always double-check the wallet address, network, asset, amount, and any required memo or tag before submitting.
If you suspect fraud, account compromise, phishing, unauthorized access, or a suspicious transaction, contact support immediately at [email protected]. You should also secure your email, device, wallet, passwords, and any connected accounts.
Yes. 2AML may restrict, suspend, reject, delay, or terminate access to an account, feature, transaction, route, asset, or service where necessary for legal, security, fraud-prevention, compliance, sanctions, technical, partner, or operational reasons.
No. Availability may depend on supported assets, supported networks, third-party provider availability, liquidity, technical status, jurisdiction, risk controls, compliance requirements, maintenance, and partner policies. 2AML may add, remove, suspend, or limit supported assets, networks, routes, or features at any time.
A ticket is a communication channel used to help resolve support, transaction, compliance, verification, or operational questions. A ticket may be opened when a user asks for help, a transaction requires review, additional information is needed, verification is required, a transaction is delayed, held, or rejected, or support needs to communicate with the user. You may need an order reference, access code, or other identifier to access a ticket.
You may contact support to request account deletion or data deletion at [email protected]. Some information may need to be retained for legal, compliance, fraud-prevention, dispute-resolution, security, accounting, operational, or record-keeping reasons. For more details, please review the Privacy Policy.
No. 2AML may not be available in all jurisdictions. Access may be restricted due to legal requirements, sanctions, partner limitations, licensing considerations, compliance rules, risk controls, or operational readiness. You are responsible for ensuring that your use of the Platform is lawful in your location.
You can contact support at [email protected]. When contacting support, include relevant information such as your order ID, transaction hash, wallet address, ticket reference, or a clear description of the issue. Do not share private keys, recovery phrases, or sensitive wallet credentials.
Staking is a separate KYC-based product. Supported staking assets currently include USDT and TRX. All staking users must complete and maintain required verification. APY and rewards are not guaranteed, schedules may change, and unlock or withdrawal processing may be delayed. Staked assets may be exposed to validator, provider, slashing, fee, network, settlement, and compliance-hold risks. Unless expressly stated otherwise, the user remains the beneficial owner, but operational control or custody may rest with 2AML or a third-party provider during parts of the product lifecycle. TRX staking is funded from the free wallet balance of the user rather than the dedicated USDT staking deposit wallet.
No. Private Send is a provider-based routing workflow and does not guarantee anonymity, obfuscation, or concealment. Provider execution records, routing metadata, and supporting evidence may be retained or disclosed for audit, compliance, support, or lawful requests. This feature must not be used for money laundering, sanctions evasion, or hiding the source or beneficial ownership of funds.
